Frequently Asked Questions (FAQs)
General Questions
Q: Who is DisneyFanatic ? A: We’re a U.S.-based online retailer specializing in apparel (shirts, hoodies, hats) and drinkware (mugs, tumblers) from various third-party brands and creators. We curate and resell quality merch so you don’t have to hunt around multiple sites.
Q: How can I contact you? A: The fastest way is to email us at teamgbaction@gmail.com or use the live chat bubble on the bottom right of our site (available [Monday–Friday, 9am–5pm PST]).
Shipping & Delivery
Q: Where do you ship from and how long does it take? We process and ship orders within 1–3 business days, with delivery times varying based on your location. Once your order is on its way, you will receive a confirmation email containing a tracking link to monitor your shipment. For any questions regarding your delivery or shipping rates, please contact us anytime at teamgbaction@gmail.com.
Q: Do you ship internationally? A: Yes, we currently only ship within the United States and do not offer international shipping at this time. We are fully focused on delivering the best possible service to our domestic customers, ensuring your orders arrive safely and efficiently. If you have any specific questions about your delivery address or shipping options, please feel free to reach out to us at teamgbaction@gmail.com.
Q: How do I track my order? A: Once your order ships, we’ll email you a tracking number. You can also track it anytime under “My Orders” in your account.
Returns & Refunds
Q: What is your return policy? A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at teamgbaction@gmail.com. Please note that returns will need to be sent to the following address: 24024 Gamble House Ct Unit ed Valencia California 91335.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at teamgbaction@gmail.com.
Q: My item arrived damaged. What do I do? A:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Products & Sizing
Q: How do I know which size to order? A: We provide detailed size charts on every product page. All shirts are unisex unless marked otherwise.
Q: Are your shirts true to size? A: Most of our apparel runs true to standard U.S. sizing. If you’re between sizes, we generally recommend sizing up for a relaxed fit. Check the specific product’s size chart for best results.
Q: How should I care for my shirt/mug? A: Care instructions are listed on each product page and usually included with the item. In general: • Shirts: Machine wash cold, inside out, with like colors. Tumble dry low or hang dry. Do not iron directly on the print. • Mugs: Most are dishwasher and microwave safe. Hand washing is recommended for longest life.
Orders & Payments
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, Apple Pay, Google Pay.
Q: Can I change or cancel my order after I place it? A: Yes — please contact us as soon as possible. Cancellation is usually possible if the order hasn’t shipped yet. Once shipped, we can help with returns if needed.
Q: Do you offer gift cards or wholesale? A: We do not offer gift cards or wholesale purchasing options at this time. We are fully focused on providing the best individual retail experience and shipping directly to our customers within the United States. If we decide to introduce gift cards or wholesale partnerships in the future, we will be sure to update our website and notify our community!
Still have questions? We’re here to help! Reach out anytime at [support@yourcompany.com] or through the live chat. We usually reply within a few hours during business days.